FAQ

Frequently Asked Questions

Do you Ship Internationally?

Yes, we ship to most countries worldwide, but certain countries like Germany are very strict with which supplements are allowed through customs so we have excluded Germany from the available list of countries.  Please note, we are not responsible for any taxes or VAT that is incurred as the shipment clears customs as each country has different fees involved.

Where are your health products made?

Our nutritional supplements are obtained from Peru, from high in the Andes Mountains and the Amazon rainforest. They are grown, harvested, and processed, then made into capsule form, and shipped to us immediately for optimal freshness and effectiveness!

What is “gelatinized?

Gelatinized means that the maca root has been cooked to remove starch, which is especially important for people with digestive issues like upset stomach, gas, bloating, etc.   Gelatinized Maca is more concentrated as it is starch free and more easily assimilated by the body.

What kind of capsules do your products use?

All our health supplements are made with 100% organic, vegan, gluten-free vegetable-based capsules.

How much powder is in each capsule?

500mg of maca are in each capsule. 10 capsules is the equivalent to one teaspoon of powder

Where can I buy your products?

You can purchase products directly on our website, on Amazon.com .  We plan on being in retail stores in 2018!

Can orders be modified after they are placed?

No. All orders are final at the time they are placed.

How can I track my order?

You can tracking your shipment from this link..If you did not receive carrier tracking information, you can call in and speak to our Customer Service team over the phone by calling 866-521-8772,
Monday-Friday:  9:00-4:00 Pacific Time.

Do you offer coupons?

We offer coupons for our products which can be used on our website as well as on Amazon.com. To submit a coupon request, please click here (link to signup page).

Are your products GMO-free?

Madre Nature products are Non-GMO – since our products originate from Peru.  Peru has dedicated their agriculture to be non-GMO. (view source

 Peru’s ban on GMO foods prohibits the import, production and use of genetically modified foods. The law is aimed at safeguarding the country’s agricultural diversity and preventing cross-pollination with non-GMO crops. It will also help protect Peruvian exports of organic products.

Are your products kosher certified?

Most of our products are certified kosher.  Please view the certifications tab under each product to view whether the product you are interested is indeed Kosher certified.

Are your products gluten-free?

Yes, all of our products are gluten-free.

Do your products contain sulfites?

No. Madre Nature products do not contain sulfites.

What is the shelf life of your superfood products?

Most of our products have an 18 month shelf life.  To ensure freshness, potency, and flavor of our products, we only stock and maintain inventory from the last harvest season

How should superfoods be stored?

Refrigeration is not required for most of our products. We recommend that you store superfoods in a cool, dark, dry place.

What is your packaging made of?

Our product pouches are made of 100% BPA free, non-GMO and food-safe layered plastic film.  

Our bottles are PET #1, BPA free and Phthalate free.

Our shipping bags (color black) are made from 100% recycled material.

Do you guarantee your products?

100% SATISFACTION GUARANTEE.  We ensure that our customers are completely satisfied and thrilled about our fantastic products. If for some reason you are not satisfied with this product, we will honor a no questions asked full refund. This product

Is it really USDA certified?

Yes it is. Madrenature is USA Based company but our products are imported from Peru.

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